Scaling real-time ITSM for the work from anywhere enterprise

What role does ITSM play in the WFA enterprise? This session explored why enterprises must optimize and enhance the service desk with real-time ITSM capability and how to build it into your work from anywhere IT strategy.

About Adam Haylock

Adam is a Senior Solutions Consultant at ServiceNow. Working with enterprises, he helps enable them to be more efficient, move faster and ultimately be more successful through collaboration and automation. Adam joins us to talk about the role of real-time ITSM in the WFA enterprise and how it can be scaled to deliver incredible employee experiences wherever people choose to work.

About Michael Todd

Michael is a Technical Evangelist at 1E, focused on developing our partnership with ServiceNow and bringing real-time ITSM to customers. He’ll be joining the session with ServiceNow’s Adam Haylock to demonstrate how ServiceNow and 1E are working together to make the WFA enterprise a reality and how IT support desks can scale and support teams working from anywhere.

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WFA research

Employees + Anywhere =
The New Digital Workplace

Our exclusive, independent research reveals all about employees’ experiences, expectations and frustrations since COVID began and remote working took over. Get all the insights and the industry’s first IT blueprint for the Work From Anywhere Enterprise.