The impact of digital distraction on employees

Most employees will know the feeling of being in the middle of writing an email when their laptop crashes or having to watch an IT admin remotely take control of their laptop for minutes on end. We know this is disruptive to end users, but how does it impact their ability to work, be productive and stay engaged?

Gloria Mark, a Professor in the Department of Informatics at University of California, has researched and written extensively about the business cost of interrupted work. She lays out her key findings that emphasize the role technology plays in shaping employee engagement and productivity, and the relationship between digital disruption and workplace burnout.