Q&A with NTT DATA: Implementing a problem hunting methodology using digital experience data

Analytics are critical to effectively manage digital experiences, but what data is important and relevant? And what how do you convert analytics into action? Cory Kramer, Senior Director at NTT DATA and Bogdan Udrea, Chief Technologist at 1E tackled these questions. Cory was instrumental in implementing a problem hunting methodology at NTT DATA that used metrics to uncover systemic issues, root causes, and ultimately remediate issues using automation.

In this session we:

  • Learned how to marry analytics with your digital experience initiative by focusing on actionability rather that insight alone
  • Heard from Cory’s perspective how to best leverage digital experience analytics for maximum positive impact
  • Gained insight into how the use of analytics will evolve to meet the demands of the hybrid workplace