ServiceNow: How ITSM automation can drive your digital employee experience initiatives

Large organizations see automation as a top strategic priority post-pandemic to support hybrid working in the long term. It’s no wonder; ITSM automation removes friction from everyday work by enabling employees to get what they need when they need it while empowering service desk analysts to work proactively to improve digital experiences. But where do you start and how do you maximize the value and uptake of an ITSM automation strategy?

Damien Davis, Director, Product Management at ServiceNow and Shaun Cassells, Principal Solutions Engineer at 1E, explored:

  • What ITSM automation can do for your organization and employees
  • Use cases for ITSM automation, from workflow automation to “last mile” endpoint automation
  • How the ServiceNow and 1E partnership empowers organizations to deliver proactive, automated IT support that increases employee productivity and engagement