liveLive Session

How to implement an automation-first ITSM strategy

Nov. 18, 2020 14:45 - 15:15 GMT

Automation is transforming how IT operates today, but many IT organizations struggle to implement a strategy for ongoing automation investment. In this session, we’ll explore how to drive an automation-first approach to IT, including where to start and how to make it business as usual in your IT organization.

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About Adam Haylock

Adam is a Senior Solutions Consultant at ServiceNow. Working with enterprises, he helps enable them to be more efficient, move faster and ultimately be more successful through collaboration and automation. Adam joins us to talk about the role of real-time ITSM in the WFA enterprise and how it can be scaled to deliver incredible employee experiences wherever people choose to work.