Improving the digital employee experience hinges on having good data and analytics to perform accurate root cause analysis and remediation. In this session with Andrew Hewitt, I&O analyst and an End-User Experience Management Expert at Forrester, will be discussing the impact of poor digital experiences on employees and the business, how digital experience management technologies have evolved in response to the challenges of 2020 and what organizations must do now improve the experience of employees in the Work From Anywhere era.
Andrew is an analyst serving infrastructure and operations professionals. Andrew’s research focuses on helping companies improve the technology experience of their employees. Specifically, his coverage area focuses on all the key components of the digital workspace, such as enterprise mobility, traditional client computing (Windows, macOS, ChromeOS), unified endpoint management (UEM), virtual desktop infrastructure (VDI), end user experience management, bring-your-own-device (BYOD), and device-as-a-service (DaaS). He also looks at how companies can transform the physical working environment to improve employee experience. Andrew is a frequent keynote speaker at industry events, and his insights have been included in publications such as BizTech Magazine, ComputerWorld, CNN, TechTarget, and ZDNet. Andrew is based in Boulder, Colorado.