Most employees will know the feeling of being in the middle of writing an email when their laptop crashes or having to watch an IT admin remotely take control of their laptop for minutes on end. We know this is disruptive to end users, but how does it impact their ability to work, be productive and stay engaged?
Gloria Mark, a Professor in the Department of Informatics at University of California, has researched and written extensively about the business cost of interrupted work. She’ll be sharing her key findings that emphasize the role technology plays in shaping employee engagement and productivity and the relationship between digital disruption and workplace burnout.
Gloria Mark is a Professor in the Department of Informatics, University of California, Irvine. Her research focuses on studying how the use of digital technology impacts our lives in real-world contexts. Her goal is to use these insights to promote positive experiences for information technology use to increase health and well-being. She received her PhD in Psychology from Columbia University. Prior to UCI she worked at the German National Research Center for Information Technology (GMD, now Fraunhofer Institute) and has been an ongoing visiting researcher at Microsoft Research since 2012, and also had been a visiting researcher at IBM, National University of Singapore, and the MIT Media Lab. She was inducted into the ACM SIGCHI Academy in 2017 and has been a Fulbright scholar. Her work has appeared in the top conferences and journals in the field of Human-Computer Interaction and she has won multiple paper awards. She was the general co-chair for the premier ACM CHI 2017 conference, and is on the editorial boards of the ACM TOCHI and Human-Computer Interaction journals. Her work has appeared in the popular press such as The New York Times, The Atlantic, the BBC, NPR, Time, The Wall Street Journal, and others. She was invited to present her work at the Aspen Ideas Festival and has presented at SXSW conferences.