ITSM Automation

Many organizations have not achieved the level of service desk automation required in the age of remote working. Join ITSM experts from ServiceNow and across the industry to learn about the IT efficiencies to be gained through service desk automation.

The Work From Anywhere Enterprise places huge demands on the service desk and challenges their ability to meet pre-covid SLAs. ITSM experts will explore how to accelerate innovation and change in the service desk by adopting an automation-first approach to ITSM.

What to expect from the ITSM and automation sessions
  • Hear what it takes to drive an employee centric vision for the service desk
  • Learn how automation can help your service desk meet expectations in 2021
  • Engage with ITSM experts who are spearheading innovation in the service desk

Must watch sessions

Nov 18, 2020 / 14:45 - 15:15 GMT
Showcase: Applying remote first, automate first to ITSM
Adam Haylock

Senior Solutions Consultant, EMEA Partners, ServiceNow

Owen Hughes

EMEA Director, Solution Consulting - Alliances & Channels, ServiceNow

Nov 18, 2020 / 16:30 - 17:00 GMT
Sprint Session: Shift left through automation
James Walters

Advisory Solution Consultant, Global, ServiceNow

Bogdan Udrea

Chief Technologist, 1E

Nov 18, 2020 / 17:00 - 17:30 GMT
How to implement an automation-first ITSM strategy with Chris Pope – VP, Innovation – ServiceNow
Chris Pope

VP of Innovation, ServiceNow

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Nov 17, 2020 / 17:30 - 18:30 GMT
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