Theme

ITSM and automation

In sessions for the ITSM theme, you’ll hear from ITSM experts and innovationists about the shortfalls of the current service desk experience and how to drive innovation to deliver a better employee experience.

The Work From Anywhere Enterprise places huge demands on the service desk and challenges their ability to meet pre-covid SLAs. ITSM experts will explore how to accelerate innovation and change in the service desk by adopting an automation-first approach to ITSM.

What to expect from the ITSM and automation sessions
  • Hear what it takes to drive an employee centric vision for the service desk
  • Learn how automation can help your service desk meet expectations in 2021
  • Engage with ITSM experts who are spearheading innovation in the service desk

Must attend sessions

Additional sessions that will interest you